Cancellations

If you find you can’t keep an appointment, please give me as much notice as possible so I can offer your time slot to someone else.

Maple Bay Massage has a 24-hour cancellation policy. There is no charge to change or cancel an appointment more than 24 hours in advance. However, if you are unable to cancel your appointment 24 hours in advance, you will be responsible for the full cost of the missed session if I am unable to fill the slot.

If you have a health or family emergency, please let me know. Each situation will be considered on an individual basis.

If you miss your appointment, without any attempt to get in touch beforehand, you will be responsible for the full cost of the treatment.